Customers can log on to the portal anytime, anywhere to perform customer-related tasks, solve issues, and gain immediate access to relevant info.
Relevant, Personalised Content
Customers will see personalised and enriched content based on their profile, activities, preferences, and more.
By reducing or cutting out support staff, your organisation will be able to deal with customer issues and service requests at a lower cost.
Positive Interactions & Improved Satisfaction
Self-service enables customers to accelerate their experience and accomplish what they want quickly and efficiently – improving satisfaction levels.
Personalised dashboard, settings & preferences, password reset capability, etc.
Live chat and/or online forms to raise queries, issues, and service requests; appointment calendar.
Guides, tutorials, FAQs, downloads, multimedia content, and more.
Semi- or fully-automated service request fulfilment, incident resolution and/or status update notifications.
Single Portal, Multiple Info Access
With a self-service portal, your customers will be able to access the information and services they need online. This greatly reduces the operational costs of handling customer enquiries, enabling your organisation to focus on delivering better products and services.
Online Self-Service Architecture
A typical online self-service portal allows information access via exposed APIs or a centralised service bus. Our team is highly experienced in integrating against different back-end systems via exposed APIs such as SOAP Web Services, JSON API calls, HTTP methods, and so forth.
A Malaysian tier-1 telco employed the online self-service portal so subscribers can access account & billing information, make payments, purchase add-ons, and more.
Another Malaysian tier-1 telco leveraged the online self-service portal to allow subscribers control over personal and corporate accounts.
A top 4G Internet provider integrated their online self-service portal against an existing back-end system via exposed business APIs.
Drop us a line to learn more about what we can do for you and your business.