Managing technology in a world of digital transformation is a challenging task.

As customers and partners expect better engagement, fresher ideas and services, and more consistent delivery, the bar is fequently raised.

Why not focus on what matters most; your clients and your engagements?

Work with us to secure your technology stack. Let us assist in maintaining the availability, stability, efficiency, and scalability of your digital engagement points, your platforms, your systems and your data.

Speak to us today on how you can optimise the management of your customer-facing applications and how you can optimise the availability of hybrid and cloud infrastructure and services.

Our Service Areas

Application Managed Services has over 20 years of experience in application modernisation, re-factoring and customised development across multiple platforms. This has enabled us to hone our skill sets and experience in the following areas:

Corrective Support
Also known as Level 2 Break/Fix support (L2). Level 1 Service Desk support (L1) monitors for downtime, determines the issue, and logs a ticket. At L2, we handle issues escalated from L1 through remote support or by resolving it for you on-site.

Resolution Support
This translates to Level 3 Permanent Resolution support (L3), which encompasses code- and infrastructure-level rectifications and enhancements. Server-side support also begins at L3.

Fully-managed Support
This model provides round-the-clock L1 to L3 support. By proactively monitoring, managing and improving your IT ecosystem, our team will be able to optimise its overall performance and prevent unnecessary outages.

We are able to deploy and customise application performance monitoring tools for a fully-automated, all-in-one monitoring of all your applications.

Systems Managed Services can assist in the architecture, modernisation, and management of your entire systems infrastructure and lifecycle, be it private-, public-, hybrid-, or multi-cloud.

We are able to assist our clients adopt, monitor, and manage on premise, hybrid, fully-cloud or multi-cloud architecture. By distributing workloads where they make the most sense, across multiple mainstream platforms, we are able to continuously optimise and maximise cloud performance and efficiency.

We understand that every organisation has its own unique set of application workloads that determines its cloud setup. As such, we are ready to work with your preferred cloud mix or design a best-fit solution for your organisation using best practice guidelines made available by cloud providers.

Through cloud managed services, we can help you accelerate cloud adoption, control costs, monitor performance, secure your environment, resolve issues, and more – so you can focus on growing your business.

Infrastructure Managed Services

Our team can help you monitor and maintain the performance and availability of your organisation’s hardware, such as computing & network equipment, storage resources, power & cooling infrastructure, and more. If needed, we can also advise on and assist you with the acquisition and installation of business-specific hardware components.

Depending on your Service Level Agreement (SLA), our services may also include infrastructure maintenance, patching, support, recovery, and/or upgrade. These services prevent any loss of efficiency and productivity caused by malfunctioning or obsolete hardware.

Through hardware management, we can significantly improve the sustainability of your physical IT infrastructure, allowing it to better support your business.

How We Can Help

  • Provide principal-backed, high-availability Service Levels.
  • Recommend and setup tools and/or platforms to support managed services delivery, based on your organisation’s needs.
  • Proactively monitor and maintain all aspects of your IT infrastructure and/or end-user systems to ensure optimal performance.
  • Conduct system scans and infrastructure health checks to detect and resolve potentially disruptive issues.
  • Perform root cause analysis whenever significant issues arise; pinpoint problem areas and detect correlations with other events to determine if they are symptoms of larger infrastructure issues.
  • Allow your IT teams to focus on strategic, profitable projects while we look after the day-to-day.
  • Improve response and resolution times via remote and/or on-site support.
  • Backup your organisation’s data and recover your existing infrastructure in case of disaster.

Robust Managed Services, Tailored to Your Needs

Drop us a line to learn more about what we can do for you and your business.

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