About the Client
Founded in 1993, the Client is one of the major premium cruise line operators in Asia, with a fleet that operates around East and Southeast Asia. As the demand for cruises grows in recent years, the company has since expanded its fleet and routes to serve the ever-growing number of tourists looking to voyage across the oceans.
The challenge
The Client’s fleet and route expansion has brought with it technical considerations with regards to their customer-facing digital platforms, booking systems, and internal operations. As such, the Client has engaged us to assist with the migration and management of their systems to the Cloud.
The goals that the Client wishes to achieve are:
- Migrate and host multiple customer-facing applications to AWS Cloud
- Plan and execute a structured migration plan to shift multiple complex applications across multiple waves
- Implement enterprise-grade security, governance, and 24/7 monitoring for the applications on day 1
Laying the foundations – AWS Landing Zone
To prepare for the application migration, we designed and deployed a full AWS Landing Zone using AWS Control Tower that is tailored towards a multi-account structure that is organised by workload type and environment.
Alongside this, we have also implemented centralised CloudTrail logging and Control Tower guardrails to provide continuous governance and compliance
Executing the migration – 7-wave approach
With the migration plan in place, we then proceeded with the migration of their applications to AWS Cloud.
To ensure that impact to their operations and their customers’ experience are kept to a minimum, we have adopted AWS’s 7 Rs methodology to migrate the Client’s applications in structured waves. Each wave was planned, validated, and signed off by both us and the Client prior to the migration.
Implementing network security
To ensure that their production workloads are well guarded, we have implemented layered network controls including NACLs, Security Groups, and Application Load Balancers with TLS encryption.
Ongoing managed services
With the migration completed, we shifted our focus to providing the Client with end-to-end MSP management.
This engagement sees us assisting the Client by managing their applications through monitoring, incident response, patch management, and cost optimisation. With this arrangement in place, the Client is free to focus entirely on their core business.
The benefits
Cloud-based operations
All applications have been migrated successfully to AWS and are now fully operational.Enhanced security
Implementation of automated guardrails ensures that all accounts adhere to a strict set of security and compliance standards.Around-the-clock service management
By assigning us to provide 24/7 operational coverage, the client does not need to establish an in-house cloud operations team.Future proof
The structured governance framework that was put in place will be able to support any potential future growth.Next steps
We can assist with the management of your digital engagement points to ensure that it remains stable, efficient, scalable, and available 24/7. Reach out to us directly to find out how we can assist your operations.
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